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Terms and Conditions
BOWLING TERMS AND CONDITIONS

Please ensure that you have read the terms and conditions before you proceed with your booking.

Harlow Bowl reserves the right to revise these terms and conditions at any time without notice. Nothing in these terms is intended to affect your statutory rights.

Please note: price and availability information is subject to change without notice.

TERMS AND CONDITION OF ONLINE BOOKING

If you wish to book games of bowling using our website online booking system, we will need to know your name, e-mail address and credit card details. We gather this information to allow us/our agents and sub-contractors to process your booking and to send you an e-mail confirmation of each booking.

Full payment is required for all online bookings and refunds are not available for late arrivals.

24-hour notice is required when canceling a booking. If a booking is cancelled without 24-hour notice the full booking fee will be charged.

We will not issue refunds in the event of a cancellation, for unused games or time or for a drop in the number of players.

In the event of choosing the wrong offer or wrong age group while making an online booking:
Any excess payments/balance due as a result of either choosing the wrong offer or wrong age group will be charged on arrival before bowling commences.

Please bring your booking confirmation with you.

Late arrivals may not be permitted to play and may lose the total amount paid for the booking.


Your consent

By using our online booking service and submitting your information, you consent to the collection and use of that information by Harlow Bowl Limited as set out in this Privacy Policy. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Continued use of the service will signify that you agree to any such changes.

GENERAL

Bowling is a game where risk of injury exists, in particular when the game is played incorrectly. To reduce the risk of injury you MUST NOT cross the BLACK FOUL line. You MUST wear bowling shoes at ALL times whilst bowling. You MUST NOT throw more than ONE ball down a lane at a time. You MUST NOT throw foreign objects down the lanes. Keep your hands, arms and other objects away from the ball returns. Bowling balls are heavy; whilst in use bowling balls must sit on ball return between frames and when not in use house balls (bowling balls belonging to the centre) should be returned to the ball racks. You MUST NOT hold on house balls you are not using as there is limited number of each size and weight and these are available for all customers to use. A group does not require a bowling ball for each person if they using the same size and weight. The pinspotter will return the balls after each frame. You MUST report any spillages or lane problems immediately to a member of staff.

Any violation of these rules will result in your lane(s) being closed and you and your group forfeiting any remaining games or time left on your lane(s). We will not issue refunds for game or times forfeited.

You may use your own balls and/or shoes whilst bowling. We do not, however, take any responsibility for damage that might arise from the use of your own balls or shoes and any use is wholly at your own risk.

Payment Policy

This centre operates a pre-pay system whereby all payments must be made in full before play can commence. All payments are final and refunds will not be issued for unused games or time.

All prices for bowling include the hire of bowling shoes.

All prices shown are inclusive of VAT.

Refund Policy

Refunds will only be issued in accordance with the Supply of Goods and Services Act 1982, when we, the centre, are unable to fulfill our side of the contract, e.g. because of equipment breakdown and we are unable to rectify the issue or transfer you to another lane within a reasonable amount of time. We will not issue refunds in the event of a cancellation, for unused games or time or for a drop in the number of players.

Cancellation Policy

We will not issue refunds in the event of a cancellation, for unused games or time or for a drop in the number of players.

Arrival Time

Your arrival time is 15 minutes prior to the time of your bowling reservation. Everyone who is bowling needs to arrive at the centre in order to check-in and change shoes. Your lane(s) will not be held after the allocated booking time where it would result in delaying another customer's reservation or when a waiting list in operation.

Availability of Lanes

For larger groups requiring more than one lane we cannot guarantee to assign adjacent lanes
to your booking.


Parties

A minimum of 6 players is required for the Kids' party with a £60 deposit. A maximum of 20 players is allowed for Kids' Parties.

A minimum of 6 players is required for an Adults' party. There is no maximum number of players for adults' parties but we require a 50% deposit of the total cost.
Deposits are non-refundable.


Privacy policy

We are committed to ensuring that your privacy is protected.
We use the information we collect about you to help efficiently administer our business and the services we provide to you in accordance with the Data Protection Act 1998. We take privacy seriously and endeavour to be as open as possible in terms of how your information is used.


Trade marks and other such rights

Users are not permitted to use trade marks or logos or other materials included on this website without our prior written consent or the consent of the relevant third party proprietor of the material and you acknowledge that any such use may constitute an infringement of the relevant proprietor's rights.
You acknowledge that all intellectual property rights in all materials in the website remain the property of Harlow Bowl Limited or the relevant third party proprietor, licensor or other content owner. Except as expressly permitted herein, no portion of the information on this website may be reproduced in any form, or by any means, without prior written permission from us.
While we try to ensure the information on this website is correct, we do not warrant the accuracy or completeness of the material on the website. We reserve the right to make changes to the material on the website, including (without limitation) the prices and products, at any time without notice. We make no commitment to update such information.
The material on the website is provided on an "as is" basis, without any conditions, warranties or other terms of any kind. We therefore exclude, to the fullest extent permitted by law, all representations, warranties, conditions and terms which, but for this disclaimer, might have effect in relation to the website.
These terms and conditions and any contract, dispute or claim arising out of or in connection with the subject matter thereof (including non-contractual disputes or claims) are governed by and will be construed in accordance with the laws of England and Wales.


If you have any questions about these terms and conditions please contact:

Harlow Bowl Limited
Bowling Alley with Café and Bar
32B Terminus Street
Harlow Essex
CM20 1EY